“This is absolutely outrageous behaviour from Ryanair. It essentially had these passengers over a barrel shortly before their holiday at a point which turned excitement into stress and anxiety. And by its fraud department collecting the money, passengers could be forgiven for feeling scared and thinking Ryanair considers they are somehow in trouble,” deputy editor at MoneySavingExpert.com, Guy Anker, said.
“Some may have sympathy for Ryanair given it incurred the costs of the original flights that did go ahead that passengers chose not to take.
“However, it’s then used up any sympathy by the way it’s treated holidaymakers afterwards. If Ryanair wants to ban people for getting a refund that the card companies judge was fair, that leaves a sour taste in the mouth, but to let them book a holiday and only tell them this news at the last minute shows no regard for fellow human beings.
“If this has happened to you, then you have official complaints channels you can use to try to free yourself of the ‘debt’, while you’d be forgiven for choosing another airline.